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Frequently Asked Questions
How do I book?
Go to the 'Book' tab and submit an inquiry. We'll respond to your request within 24 hours. If you do not receive a response, please check your spam folder. Upon confirming availability for your booking date, we require a 25% deposit and a signed contract to lock in your reservation. You will get a final invoice that is due 7 days prior to the event.
What is included in the rental price?
Price includes 4 hour equipment rental, delivery, set up & take down, and cleaning fee.
What is the cost of delivery?
Delivery is free for the first 20 miles from zip code 66030. Deliveries beyond 20 miles will be charged an additional $3/mile. Deliveries outside our standard delivery area will be subject to an additional charge. Which will be discussed prior to acceptance of the reservation.
What is the weather policy?
Since all of our equipment is made of foam, moisture will ruin it. If there is a chance of rain in the forecast on event day, we will not be able to set up the equipment outside. We are happy to work with you to ensure that there is a backup, indoor plan.
Can I extend my rental?
Yes, if you would like the equipment longer then 4 hours; we charge $50 for each additional hour. This does need to be established at the time of the initial booking.
What if I need to reschedule or cancel?
If you need to cancel your event and it's 14 days or more prior to the booked date, we'll issue a 100% refund. If the event is less than 14 days away, a refund will not be issued, but we will gladly work with you on rescheduling the date.
Where can you set up?
Our equipment is versatile and can be set up indoor or outdoor! If the event is outdoors, please make sure the grass is mowed, the sprinklers are turned off, and the area is flat. When the temperatures are warmer, we encourage you to prepare a shaded area to ensure the equipment doesn't get too hot.
What payment methods are available?
We accept all major credit cards, debit cards, Venmo, and cash. Please note sales tax and processing fees are not included in the prices shown.
How do you clean the equipment?
We sanitize all equipment before and after every event. We use a hospital grade cleaner called CleanSmart Pro. CleanSmart Pro is safe for use around children and pets. CleanSmart Pro does not have any human cautions or first aid warnings. No residue from chemicals, no fumes, no skin irritants. CleanSmart Pro achieves from 99.99% to 99.999% effectiveness against viruses, bacteria, and fungi. FDA and EPA approved.